Service

Assessment

Our professional consultants will assess the pool and its territorial characteristics on a date agreed in advance.

 

Consultation

In relation to the territorial characteristics of the pool, and taking the client’s unique requests into consideration, the consultant shall provide professional and considerate information.

Installation

Following the delivery to the premises, our specialists are going to install the enclosure. Minimal noise, minimal dirt, short installation period.

Service and Maintenance

The expert team at Star Pool Enclosure provides comprehensive maintenance and repair services for your pool enclosures. Our services include thorough cleaning of the structure, detailed inspection and maintenance of moving parts such as locks and sliding systems, and professional repairs using original factory parts when necessary. With our regular maintenance tips, you can help ensure your pool enclosure’s long lifespan and flawless operation.

Warranty Service

Star Pool Enclosure offers a 7-year warranty on all pool enclosures, during which warranty repairs and part replacements are free of charge. To validate your warranty, please keep your original invoice and warranty certificate safe. All warranty work is carried out exclusively by our authorized service partners, ensuring high-quality and reliable service.

Service Process

You can reach our service team by phone, email, or via our online contact form. When reporting an issue, please provide your purchase date, invoice number, a detailed description of the problem, and, if possible, photos. Our colleagues will assess the nature of the issue, prepare a repair offer, and schedule the service appointment at a time convenient for you.

Why Choose Star Pool Enclosure Service?

  • Over 20 years of manufacturing and servicing experience, guaranteeing expertise and reliability.

  • Fast, precise, and customer-oriented support.

  • Use of original parts only to ensure long-lasting performance.

Frequently Asked Questions (FAQ)

  • How often should the pool enclosure be maintained?
    We recommend at least one inspection and maintenance annually for optimal performance.

  • When should I call for service?
    If locks, sliding systems, or any moving parts are not functioning correctly, or if you notice any damage.

  • What parts are replaced during service?
    We replace parts exclusively with original factory components both during and after the warranty period.

  • What are the costs for non-warranty repairs?
    Pricing depends on the extent of the damage and required parts. Please contact us for a detailed quote.